Source: https://orderli.com/en/support
Title: Orderli support: message, call or check the status
Description: Help during service: log in to the dashboard, message or call Orderli support and check the current service status, all on one page.

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# Need help mid-service?

Update something in the dashboard, reach support or check the current service status.

- [**Go to the dashboard** Edit your menu, tables and orders](https://admin.orderli.com/login)
- [**WhatsApp support** +31 85 000 3728](https://wa.me/31850003728)
- [**Call support** +31 85 000 3728](tel:+31850003728)
- [Status page](https://status.orderli.com/)

- Office hours: Mon–Fri, 9 am to 6 pm (Dutch time)
- Urgent issues: 24/7 on WhatsApp and phone

## Save support to your contacts

One card with the support number, WhatsApp, the email address and the support page. Never look it up again.

New contact

**Orderli Support**

Orderli B.V.

**Phone**

+31 85 000 3728

**WhatsApp**

+31 85 000 3728

**Email**

support@orderli.com

**Website**

orderli.com/nl/support

**Address**

Schiekade 189, Rotterdam

**Scan with your phone** Puts the card on the device you call from[Or save the card on this computer](https://orderli.com/orderli-support.vcf)

[**Save to contacts** On this device](https://orderli.com/orderli-support.vcf)

## Frequently asked questions

What if an order does not reach the POS for a moment?

Then Orderli tries again by itself as soon as your POS is reachable. Each order shows what went to the POS and what it answered.

Can a guest accidentally pay twice?

No. Orderli stops a second payment and picks up an interrupted one. Guests also see why something failed.

Can I refund a guest?

Yes. You refund in full or in part from the dashboard or the tablet.

What if a guest needs help?

Then your team helps, as always. Agree beforehand how guests ask for help and who handles questions or exceptions.

What if the internet or the integration falters?

What to do then differs per venue and integration, so we agree it with your team before launch and test it too.

Question about a new setup? [Go to the contact page](https://orderli.com/en/contact)