Source: https://orderli.com/en/features/reviews-and-feedback
Title: Reviews and feedback after payment | Orderli
Description: Ask guests a few short questions after payment, in their own language. A happy guest can post a Google review; a remark comes straight to you.

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[All features](https://orderli.com/en/features)

Reviews and feedback

# Hear what guests think, right after they pay.

After paying, Orderli asks guests how it was. A happy guest can post a Google review straight away; anyone with something to say sends it straight to you.

## Feedback that goes somewhere.

Orderli asks after payment, in the guest’s own language. Feedback reaches your team; a happy guest also gets the link to Google.

### Your own questions, in every language

Pick a few questions from ready-made examples, such as service or food and drinks, or write your own. Guests answer with stars or in a few words, in their own language, in a panel at the bottom of the screen or calmly below the receipt.

#### A review on Google

When the guest is happy, an invitation to leave a Google review follows the questions, in your venue’s style. When they are less happy, they get a field for a remark, which arrives in your dashboard. The invitation can also return on a later scan, and never on the kiosk.

### Everything back in your dashboard

Under Insights you see how guests rate you per question and read what they wrote, submitted or still in draft. The feedback also sits on the order itself, so you know which table and which moment it is about.

#### Signing up for your newsletter

With the Mailchimp connection, guests can sign up for your newsletter at checkout. Only guests who tick the box themselves join your list, and you choose per menu whether the question appears.

## Systems that connect here

For each integration you can read what passes between Orderli and that system.

- [Reviews and feedback After paying, ask guests how it was, with a link to your Google reviews. Google Reviews Explore](https://orderli.com/en/integrations/category/reviews)
- [Loyalty, gift cards and marketing Bring guests back: newsletter, gift card and a message at the right moment. Mailchimp Explore](https://orderli.com/en/integrations/category/loyalty-and-marketing)

## Common questions

When do guests get the feedback questions?

After payment, in their own language. You pick a few questions from ready-made examples or write your own.

How do I ask for a Google review?

After the questions, a happy guest gets an invitation to leave a Google review. A guest who is less happy gets a field for a remark, which arrives in your dashboard.

Can guests sign up for my newsletter?

Yes, with the Mailchimp integration. Only guests who tick the box themselves at checkout join your list.

[See what each plan includes](https://orderli.com/en/pricing#pricing-comparison)

## Keep reading